POC - Refcor Technical Services

Name*
Company*
Phone*
Email*
Instructions
Fill in as much detail as possible and add more rows to provide additional details. This will help in proper planning, scoping, and successful completion of the POC project.
List Top 3 to 5 Key Objectives you would like to achieve with the POC*
List current IT Ops challenges, problem areas or pain points.
(Examples might be too many alerts, not enough insights, etc.)
Operational Processes
Briefly describe how some of the operational processes and workflows are implemented. Ex: For Incident creation: you can say “Alerts are manually reviewed and tickets”, Alerts are converted to incidents “1:1” etc.
Incident Creation in Ticketing System
Incident triage, troubleshooting and resolution
Alert or event correlation
Updated and accurate view of assets/services
IT Environment - Tools
Please list key tools along with version information. Mention "no such tool" if not existent.
Ticketing System
CMDB (Configuration Management Database)
Asset Management
Data Lake
Performance Monitoring Tools
Log Monitoring Tools
Network Monitoring Tools (Netflow/Wire Data)
Event Correlation
Automation
IT Environment - Apps, Infrastructure, Assets
Please list key applications, infrastructure and assets, with version information (if possible).
Operating Systems
Physical Servers
VM (Virtual Machine) Infrastructure
VDI (Virtual Desktop Infrastructure)
Network Infrastructure
Storage Infrastructure
Others (please specify)
Implementation
Untitled
- Purchase
- Finance
- Gainsharing

Instructions